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AudaPadWebHelp > Working with Attachments
Working with Attachments
You can attach documents and images to a case that can then be viewed by other parties in the claims process. Once you have added an attachment, there are a number of things you can do:
- Select attachments - this defines which attachments are included when you send a case or send a vehicle to auction. Refer to Selecting Attachments.
- Copy attachments - this is useful if you wish to edit an image but retain a copy of the original. Refer to Copying Attachments.
- View a slideshow of images attached to the case. Refer to Viewing an Image Slideshow.
- Edit image attachment by adding annotations and text. Refer to Editing Images.
- If you are using attachment categories, you can move attachments from one category to another. Refer to Moving Attachments.
What do you want to do?
 What considerations do I need to pay attention to when adding attachments?
In some configurations, the system places a limit on the size of individual attachments that you can upload and a limit on the total number of KBs you can upload. If you exceed either limit, the system will either reduce the image size and resolution to accommodate the attachment or simply prevent you from uploading it. If the system does prevent you from uploading an attachment, a message will display on the page:
- If an individual attachment is too large, the system will display the following message: This file is too big and cannot be uploaded.
- If you have reached the total number of KBs that you can upload, the system will display the following message: You already selected the maximum size of files in KBs allowed to upload.
Why is the quality of an image I attached inferior to the quality of the original image?
In some configurations, when you upload an image, the system automatically reduces the image size and image resolution. This might result in poorer image quality but should not affect the ability of the user to view the image and in particular view vehicle damage.
What do you want to do?
Add an attachment
Move an attachment from one category to another
Copy an attachment
Delete an attachment
Select attachments for sending
View a slideshow of image attachments
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