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Selecting Attachments
If configured, you can select which attachments to include when sending a case. You select attachments in the Categorised Attachments / Attachments page.
- Navigate to the Open list.
- Open the case by clicking
in the Actions column. - Click / from the menu bar.
- Select the attachments you wish to include. You can:
- Click the tickbox against individual attachments.
- Click in a category to include/exclude all the attachments in that category.
- Click at the bottom of the page to include/exclude all the case attachments.
- Click:
- to confirm and save selections.
- to restore the previously saved selections.