Status Column

Possible Status

Explanation

Accepted (Inbox)

The recipient has accepted responsibility for a case you sent.

Accepted (Open list)

You have accepted responsibility for a case sent by another user or the case was automatically accepted by the system.

Sent (Inbox)

A user has sent you a case. You must accept or reject responsibility.

Sent (Sent list)

You have sent a case to another user.

Reopened

A user has reopened the case (calculation rejected).

Rejected (Inbox)

The recipient rejected responsibility for the case that you sent.

Rejected (Sent list)

You rejected the case you received.

Created

Case created.

Prepared for send

Case has been prepared for send in the Prepare Send to ABS page. See Sending a Completed Case to a Backoffice System

Message Type column (Inbox) or Case Type column (all other lists)

Possible Icons

Explanation

Message.

Notification of loss.

Repair Estimate Request.

Damage Assessment Request.

Repair Estimate Result.

Damage Assessment Result.

Repair Denied.

Repair Authorised.

Repair Cost Acceptance.

AVDC column (Open, Sent, Closed, Archived lists) - Possible Icons

The Open, Sent, Closed and Archived lists also display an additional column, AVDC, which displays further case status information.

A

Administrative data entered / not entered

V

Vehicle identified / not identified

D

Damage captured / not captured

C

Calculation done / not done

Files have been attached to the case. Clicking on this icon displays the attached files.

All case tasks have been completed.

Case sent.

Case work in progress.

Repairer invoice attached.

Short valuation performed.

Long valuation performed.

Vehicle identified - sufficient for calculating repair costs but not vehicle valuation.

Vehicle identified - sufficient for calculating repair costs and short vehicle valuation.

Vehicle identified - sufficient for calculating repair costs and long vehicle valuation.

Vehicle wreck sent to auction

Wreck auction has ended. Results reported in Vehicle Auction page.

Rules Check result = OK.

Rules Check result = COK (conditionally OK).

Rules Check result = NOK (not OK).

Rules Check performed.

A file has been uploaded to the attachment category Invoice.

This is a new case that has been assigned to you by an insurer. Such cases are assigned the status new. This status will remain until you (1) open the case, (2) download it to AudaPadPro or (3) use the button to print fax orders.

Print newly assigned cases and any selected assigned cases. Any newly assigned cases will lose their new status.

Invoice attached column (Open list, Inbox)

You can configure the display of the Invoice attached column to show whether a case has an invoice attached or not. Refer to Customising the System for more information about configuring which columns display in the Open list and Inbox.

Invoice attached

Invoice not attached