AudaPadWebHelp > Approving Repair Costs > Backoffice System > Approving and Rejecting Cases

Approving and Rejecting Cases

Any user can view the details of a case requiring approval but only authorised users can approve or reject cases. After approving or rejecting the case, assign it back to the user that performed the case. See Assigning a Case.

1. Click Approval from the menu bar.
2. If necessary, enter a reason or comment explaining your decision in the text block provided.
3. To approve the case, click Approved.
4. To reject the case, click Not Approved.

Note: Your decision is shown in the Event Log for the case and also in the Activity Report page, where users can review the date of approval/rejection and the last and first name of the approving user.