Previous Topic

Next Topic

Archiving and Retrieving Cases

Archiving

  1. Navigate to the Open list.
  2. Click archive case in the Actions column against the case you wish to archive.
  3. At the prompt, click:

    - OK to archive the case. The case is moved from your Open list into your Archived list.

    - Cancel to return to the Open list.

Retrieving

  1. Navigate to the Archived list.
  2. Click reopen case against the case you wish to retrieve. The case is placed in your Open list and you can now work on it.