You cannot send a case to a backoffice system if it requires approval. There are two possible reasons why a case requires approval. Refer to the following table.
Approval Reason |
Warning shown on Prepare Send to ABS page |
Repair costs exceed your approval limit. |
Approval Required. |
Repair costs less than your approval limit but case has been selected at random for approval. |
Random Approval Needed. |
If approval is required, you must assign the case to the user or organisation responsible for approving cases. Once the approval decision has been made, the case will be sent back to you. If approved, you can then send it to the backoffice system. See Sending a Completed Case to a Backoffice System.